Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “you”) and Dopo Labs Private Limited, a company incorporated under the laws of India with its registered office at Kanhangad, Kasaragod, Kerala (“Company”, “we”, “us”). By accessing or using any of our products, services, and websites (collectively, the “Services”), including but not limited to Adukkala OS, client project deliverables, and dopolabs.com, you agree to be bound by these Terms.

2. Description of Services

Dopo Labs Private Limited is a design and technology studio that provides:

• Cloud-based SaaS products (e.g., Adukkala OS — restaurant management platform).
• Custom software development, IoT solutions, and digital product engineering for clients.
• Brand identity, UI/UX design, and consulting services.

All services and software suites provided by Dopo Labs Private Limited (including Adukkala OS) are digital, cloud-based deployments. Upon successful billing approval or automated subscription setup, activation occurs immediately via online delivery. No physical shipping of hardware or assets is involved.

3. Account Usage & Security

• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity that occurs under your account, including actions by authorized team members.
• You must notify us immediately at support@dopolabs.com if you suspect unauthorized access.
• You agree not to share, sell, or transfer your account to another party without our written consent.
• You agree not to misuse our Services for any illegal or unauthorized purpose.

4. Subscription & Payments

• Our SaaS products are subscription-based, available on Monthly and Yearly plans.
• Payments are processed through our payment gateway partner (Cashfree Payments) via UPI, cards, or net banking.
• We reserve the right to modify pricing with 30 days prior written notice to active subscribers.
• Failure to pay may result in service suspension or account downgrade.
• For refund and cancellation terms, please refer to our Cancellation & Refund Policy.

5. Intellectual Property

All rights, title, and interest in and to our Services — including but not limited to source code, user interface designs, branding, trademarks (“Dopo Labs”, “Adukkala”, and associated logos), documentation, and proprietary technology — are owned exclusively by Dopo Labs Private Limited.

For SaaS subscriptions: You are granted a limited, non-exclusive, non-transferable license to use the Service for your internal business operations during your active subscription period.

For client projects: Intellectual property transfer is governed by the specific project agreement between you and Dopo Labs.

You may not copy, modify, distribute, reverse-engineer, or create derivative works of our proprietary Services without written permission.

6. Service Availability

• We strive for 99% uptime for our SaaS products but do not guarantee uninterrupted or error-free service.
• Scheduled maintenance will be communicated in advance via in-app notifications or email.
• We are not liable for service disruptions caused by internet connectivity issues at your location, third-party service failures, or force majeure events (natural disasters, government actions, pandemics).

7. User Data & Content

• You retain ownership of all data you input into our Services.
• You grant us a limited license to process, store, and display your data solely for the purpose of providing the Services.
• We will not access your data except for technical support (with your consent) or as required by law.

8. Limitation of Liability

The Services are provided “AS IS” and “AS AVAILABLE”. To the maximum extent permitted by applicable law, Dopo Labs Private Limited shall not be liable for:

• Data loss caused by user error, device failure, or improper configuration.
• Any direct, indirect, incidental, special, or consequential damages arising from use of or inability to use the Services.
• Loss of revenue, profits, or business opportunities due to service downtime.

In any event, our total aggregate liability for any and all claims arising out of or relating to the Services or these Terms, whether in contract, tort, or otherwise, shall not exceed the total fees actually paid by you to Dopo Labs in the three (3) months immediately preceding the event giving rise to the claim. The limitations in this section apply even if any remedy fails of its essential purpose and reflect the agreed allocation of risk between the parties.

9. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Services are provided without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will meet your specific requirements, be uninterrupted, timely, secure, or error-free, or that any defects will be corrected. Any material or information obtained through the Services is used at your own discretion and risk.

10. Indemnification

You agree to indemnify, defend, and hold harmless Dopo Labs Private Limited, its directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use or misuse of the Services; (b) your violation of these Terms or any applicable law; (c) your infringement of any intellectual property or other right of any third party; or (d) the data or content you submit through the Services.

11. Termination

• You may terminate your account at any time by cancelling your subscription.
• We may suspend or terminate your access if you violate these Terms or engage in illegal activity.
• Upon termination, your data will be retained for 30 days and then permanently deleted unless otherwise required by law.

12. Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of India. Subject to the dispute-resolution process below, the courts at Kasaragod, Kerala, India shall have exclusive jurisdiction over any disputes arising from these Terms or the use of our Services.

The parties shall first attempt to resolve any dispute amicably through good-faith negotiation. Failing resolution within thirty (30) days, the dispute shall be referred to arbitration by a sole arbitrator appointed by the Company, conducted in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Kasaragod, Kerala, and the proceedings shall be conducted in English. This clause does not prevent either party from seeking urgent interim relief from a court of competent jurisdiction.

13. General Provisions

• Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.
• No Waiver: Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.
• Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms, including in connection with a merger, acquisition, or sale of assets.
• Entire Agreement: These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Dopo Labs and supersede all prior understandings.
• Survival: Sections relating to intellectual property, limitation of liability, disclaimer of warranties, indemnification, and governing law shall survive termination of these Terms.
• Third-Party Services: We are not responsible for the availability, accuracy, or conduct of any third-party services integrated with or linked from our Services.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or website notification at least 15 days before they take effect. Continued use of our Services after changes constitutes acceptance of the revised Terms.

15. Contact Information

For questions about these Terms: